Fit issue classification
Return feedback
Free-text return reasons, classified into fit categories by the keyword classifier (Bedrock is off). Low-confidence classifications are queued for a person to confirm or correct; corrections are kept as the source of truth.
8 comments
| Received | Product / size | Customer feedback | Classification | Review |
|---|---|---|---|---|
| 2026-10-01 | Wren Pima Tee Size XL · MH-100862 · support ticket | “Colour is different from the website.” | Unclassified | |
| 2026-09-12 | Wren Pima Tee Size M · MH-100820 · returns portal | “Too small overall, should have sized up.” | Too small· overall Rules · 75% confidence | |
| 2026-09-08 | Wren Pima Tee Size XS · MH-100855 · returns portal | “Changed my mind, found something else.” | Not fit-related· overall Rules · 60% confidence | |
| 2026-09-05 | Wren Pima Tee Size XL · MH-100813 · review | “Bit tight for me, exchanging for the next size.” | Too small· overall Rules · 75% confidence | ✓ |
| 2026-09-02 | Wren Pima Tee Size S · MH-100841 · review | “Colour is different from the website.” | Not fit-related· overall Rules · 60% confidence | ✓ |
| 2026-08-14 | Wren Pima Tee Size S · MH-100848 · review | “Fabric feels scratchy.” | Not fit-related· overall Rules · 60% confidence | |
| 2026-08-13 | Wren Pima Tee Size L · MH-100827 · review | “Too short in the body, rides up when I reach up.” | Too short· length Rules · 75% confidence | |
| 2026-07-09 | Wren Pima Tee Size M · MH-100834 · returns portal | “Sleeves are too short.” | Too short· sleeve Rules · 75% confidence | ✓ |