Fit issue classification

Return feedback

Free-text return reasons, classified into fit categories by the keyword classifier (Bedrock is off). Low-confidence classifications are queued for a person to confirm or correct; corrections are kept as the source of truth.

Import CSV
AllNeeds attentionReviewed
135 comments
ReceivedProduct / sizeCustomer feedbackClassificationReview
2026-10-12Fenwick Twill Overshirt
Size M · MH-100876 · returns portal
“Baggy around the waist.”Unclassified
2026-10-12Isla Bias Slip Dress
Size XL · MH-101261 · review
“Clings in places I didn't expect — fit is strange through the hips.”Unclassified
2026-10-10Fenwick Twill Overshirt
Size XS · MH-100890 · support ticket
“Baggy around the waist.”Unclassified
2026-10-10Fenwick Twill Overshirt
Size L · MH-100883 · returns portal
“Too big overall, swimming in it.”Unclassified
2026-10-09Isla Bias Slip Dress
Size L · MH-101296 · returns portal
“Didn't drape the way the photos showed, a bit shapeless.”Unclassified
2026-10-08Mara Wide-Leg Jean
Size L · MH-101149 · review
“Fits the hips but the waist is too big and stretches out by the afternoon.”Unclassified
2026-10-07Calder Merino Crew
Size XS · MH-100771 · support ticket
“Delivery was late so I no longer need it.”Unclassified
2026-10-06Fenwick Twill Overshirt
Size S · MH-100911 · review
“Arrived damaged with a small hole.”Unclassified
2026-10-05Arden Poplin Shirt
Size M · MH-100673 · support ticket
“Bit tight for me, exchanging for the next size.”Unclassified
2026-10-04Fenwick Twill Overshirt
Size M · MH-100904 · support ticket
“Boxy shape, not as pictured on the model.”Unclassified
2026-10-01Linden Oxford Shirt
Size L · MH-100561 · returns portal
“Runs small, especially through the chest and stomach.”Unclassified
2026-10-01Wren Pima Tee
Size XL · MH-100862 · support ticket
“Colour is different from the website.”Unclassified
2026-10-01Arden Poplin Shirt
Size L · MH-100708 · returns portal
“Sleeves are too short.”
Too short· sleeve
Rules · 75% confidence
2026-09-29Calder Merino Crew
Size XS · MH-100785 · returns portal
“Delivery was late so I no longer need it.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-09-28Mara Wide-Leg Jean
Size M · MH-101086 · review
“Waist gapes at the back even though the hips fit.”
Too large· waist
Rules · 75% confidence
2026-09-28Linden Oxford Shirt
Size L · MH-100533 · returns portal
“Runs small, especially through the chest and stomach.”
Too small· chest
Rules · 75% confidence
2026-09-27Mara Wide-Leg Jean
Size M · MH-101135 · review
“Waistband too loose after an hour of wear, gaping at the back.”
Too large· waist
Rules · 75% confidence
2026-09-26Corin Wool Coat
Size XL · MH-101205 · review
“Too small overall, should have sized up.”
Too small· overall
Rules · 75% confidence
2026-09-25Isla Bias Slip Dress
Size XL · MH-101268 · support ticket
“Didn't drape the way the photos showed, a bit shapeless.”
Unexpected fit· overall
Rules · 75% confidence
2026-09-25Linden Oxford Shirt
Size L · MH-100449 · support ticket
“Couldn't button it comfortably over the chest. Had to return.”
Too small· chest
Rules · 75% confidence
2026-09-22Fenwick Twill Overshirt
Size XS · MH-100925 · support ticket
“Changed my mind, found something else.”
Not fit-related· overall
Rules · 60% confidence
2026-09-21Linden Oxford Shirt
Size M · MH-100547 · review
“Chest too tight, the placket pulls open.”
Too small· chest
Rules · 75% confidence
✓
2026-09-20Mara Wide-Leg Jean
Size M · MH-101107 · review
“Gaping at the waist, had to wear a belt.”
Too large· waist
Rules · 75% confidence
2026-09-20Corin Wool Coat
Size L · MH-101233 · returns portal
“Changed my mind, found something else.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-09-18Calder Merino Crew
Size S · MH-100799 · returns portal
“Fabric feels scratchy.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-09-18Isla Bias Slip Dress
Size L · MH-101317 · returns portal
“Bit tight for me, exchanging for the next size.”
Too small· overall
Rules · 75% confidence
✓
2026-09-17Linden Oxford Shirt
Size L · MH-100512 · returns portal
“Buttons gape and pull across the chest. Runs small compared to my other shirts.”
Too small· chest
Rules · 50% confidence · ▲ low
2026-09-16Calder Merino Crew
Size L · MH-100806 · review
“Colour is different from the website.”
Not fit-related· overall
Rules · 60% confidence
2026-09-16Mara Wide-Leg Jean
Size M · MH-101114 · returns portal
“Waist gapes at the back even though the hips fit.”
Too large· waist
Rules · 75% confidence
2026-09-16Mara Wide-Leg Jean
Size L · MH-101093 · returns portal
“Waist gapes at the back even though the hips fit.”
Too large· waist
Rules · 75% confidence
2026-09-16Linden Oxford Shirt
Size M · MH-100652 · support ticket
“Arrived damaged with a small hole.”
Not fit-related· overall
Rules · 60% confidence
2026-09-14Linden Oxford Shirt
Size L · MH-100638 · review
“Fabric feels scratchy.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-09-13Linden Oxford Shirt
Size XL · MH-100463 · returns portal
“Couldn't button it comfortably over the chest. Had to return.”
Too small· chest
Rules · 75% confidence
✓
2026-09-13Linden Oxford Shirt
Size M · MH-100470 · returns portal
“Couldn't button it comfortably over the chest. Had to return.”
Too small· chest
Rules · 75% confidence
2026-09-12Wren Pima Tee
Size M · MH-100820 · returns portal
“Too small overall, should have sized up.”
Too small· overall
Rules · 75% confidence
2026-09-09Mara Wide-Leg Jean
Size M · MH-101170 · returns portal
“Had to hem them, too long for me.”
Too long· inseam
Rules · 75% confidence
✓
2026-09-09Arden Poplin Shirt
Size S · MH-100694 · returns portal
“Too loose, will size down.”
Too large· overall
Rules · 75% confidence
✓
2026-09-09Arden Poplin Shirt
Size XL · MH-100729 · returns portal
“Delivery was late so I no longer need it.”
Not fit-related· overall
Rules · 60% confidence
2026-09-08Wren Pima Tee
Size XS · MH-100855 · returns portal
“Changed my mind, found something else.”
Not fit-related· overall
Rules · 60% confidence
2026-09-08Isla Bias Slip Dress
Size M · MH-101310 · returns portal
“Bit tight for me, exchanging for the next size.”
Too small· overall
Rules · 75% confidence
✓
2026-09-07Fenwick Twill Overshirt
Size S · MH-100897 · returns portal
“Boxy shape, not as pictured on the model.”
Unexpected fit· overall
Rules · 75% confidence
2026-09-07Linden Oxford Shirt
Size L · MH-100568 · returns portal
“Usually a size M in this brand but the chest was too tight on this one.”
Too small· chest
Rules · 75% confidence
2026-09-06Ellis Pleated Trouser
Size XS · MH-100988 · review
“Had to hem them, too long for me.”
Too long· inseam
Rules · 75% confidence
2026-09-05Linden Oxford Shirt
Size S · MH-100617 · review
“Baggy around the waist.”
Too large· waist
Rules · 75% confidence
2026-09-05Wren Pima Tee
Size XL · MH-100813 · review
“Bit tight for me, exchanging for the next size.”
Too small· overall
Rules · 75% confidence
✓
2026-09-04Linden Oxford Shirt
Size XL · MH-100582 · review
“Couldn't button it comfortably over the chest. Had to return.”
Too small· chest
Rules · 75% confidence
✓
2026-09-03Isla Bias Slip Dress
Size XL · MH-101345 · support ticket
“Changed my mind, found something else.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-09-02Mara Wide-Leg Jean
Size M · MH-101128 · returns portal
“Waistband too loose after an hour of wear, gaping at the back.”
Too large· waist
Rules · 75% confidence
2026-09-02Corin Wool Coat
Size XS · MH-101247 · returns portal
“Fabric feels scratchy.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-09-02Arden Poplin Shirt
Size S · MH-100666 · returns portal
“Too small overall, should have sized up.”
Too small· overall
Rules · 75% confidence
✓
2026-09-02Wren Pima Tee
Size S · MH-100841 · review
“Colour is different from the website.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-09-01Ellis Pleated Trouser
Size S · MH-101016 · returns portal
“Delivery was late so I no longer need it.”
Not fit-related· overall
Rules · 60% confidence
2026-09-01Arden Poplin Shirt
Size L · MH-100736 · returns portal
“Colour is different from the website.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-08-29Linden Oxford Shirt
Size M · MH-100484 · returns portal
“Runs small, especially through the chest and stomach.”
Too small· chest
Rules · 75% confidence
2026-08-28Harlow Straight Trouser
Size XS · MH-100974 · returns portal
“Delivery was late so I no longer need it.”
Not fit-related· overall
Rules · 60% confidence
2026-08-27Mara Wide-Leg Jean
Size S · MH-101051 · review
“Fits the hips but the waist is too big and stretches out by the afternoon.”
Too large· waist
Rules · 75% confidence
2026-08-26Mara Wide-Leg Jean
Size M · MH-101037 · returns portal
“Gaping at the waist, had to wear a belt.”
Too large· waist
Rules · 75% confidence
✓
2026-08-24Isla Bias Slip Dress
Size XS · MH-101338 · returns portal
“Arrived damaged with a small hole.”
Not fit-related· overall
Rules · 60% confidence
2026-08-23Isla Bias Slip Dress
Size XS · MH-101303 · support ticket
“Odd proportions, the cut is off for me.”
Unexpected fit· overall
Rules · 75% confidence
2026-08-22Isla Bias Slip Dress
Size L · MH-101289 · returns portal
“Didn't drape the way the photos showed, a bit shapeless.”
Unexpected fit· overall
Rules · 75% confidence
2026-08-21Linden Oxford Shirt
Size XL · MH-100442 · support ticket
“Fits at the shoulders but way too snug across the chest.”
Too small· chest
Rules · 75% confidence
2026-08-21Linden Oxford Shirt
Size S · MH-100624 · returns portal
“Too loose, will size down.”
Too large· overall
Rules · 75% confidence
✓
2026-08-21Calder Merino Crew
Size M · MH-100750 · returns portal
“Baggy around the waist.”
Too large· waist
Rules · 75% confidence
✓
2026-08-20Mara Wide-Leg Jean
Size S · MH-101044 · returns portal
“Gaping at the waist, had to wear a belt.”
Too large· waist
Rules · 75% confidence
2026-08-20Arden Poplin Shirt
Size XL · MH-100743 · support ticket
“Delivery was late so I no longer need it.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-08-17Linden Oxford Shirt
Size S · MH-100505 · returns portal
“Buttons gape and pull across the chest. Runs small compared to my other shirts.”
Too small· chest
Rules · 50% confidence
✓
2026-08-16Mara Wide-Leg Jean
Size S · MH-101030 · review
“Gaping at the waist, had to wear a belt.”
Too large· waist
Rules · 75% confidence
2026-08-16Mara Wide-Leg Jean
Size M · MH-101058 · returns portal
“Gaping at the waist, had to wear a belt.”
Too large· waist
Rules · 75% confidence
✓
2026-08-16Linden Oxford Shirt
Size M · MH-100540 · returns portal
“Tight across the chest, buttons pull when I sit down.”
Too small· chest
Rules · 75% confidence
2026-08-15Linden Oxford Shirt
Size L · MH-100554 · returns portal
“Chest too tight, the placket pulls open.”
Too small· chest
Rules · 75% confidence
2026-08-15Mara Wide-Leg Jean
Size L · MH-101079 · returns portal
“Fits the hips but the waist is too big and stretches out by the afternoon.”
Too large· waist
Rules · 75% confidence
2026-08-14Mara Wide-Leg Jean
Size M · MH-101121 · review
“Gaping at the waist, had to wear a belt.”
Too large· waist
Rules · 75% confidence
2026-08-14Linden Oxford Shirt
Size M · MH-100589 · review
“Too small overall, should have sized up.”
Too small· overall
Rules · 75% confidence
2026-08-14Wren Pima Tee
Size S · MH-100848 · review
“Fabric feels scratchy.”
Not fit-related· overall
Rules · 60% confidence
2026-08-13Linden Oxford Shirt
Size XL · MH-100526 · returns portal
“Chest too tight, the placket pulls open.”
Too small· chest
Rules · 75% confidence
✓
2026-08-13Wren Pima Tee
Size L · MH-100827 · review
“Too short in the body, rides up when I reach up.”
Too short· length
Rules · 75% confidence
2026-08-12Corin Wool Coat
Size XL · MH-101240 · returns portal
“Colour is different from the website.”
Not fit-related· overall
Rules · 60% confidence
2026-08-11Harlow Straight Trouser
Size S · MH-100953 · returns portal
“Had to hem them, too long for me.”
Too long· inseam
Rules · 75% confidence
✓
2026-08-10Linden Oxford Shirt
Size S · MH-100631 · returns portal
“Changed my mind, found something else.”
Not fit-related· overall
Rules · 60% confidence
2026-08-10Linden Oxford Shirt
Size M · MH-100414 · returns portal
“Fits at the shoulders but way too snug across the chest.”
Too small· chest
Rules · 75% confidence
2026-08-09Mara Wide-Leg Jean
Size M · MH-101065 · returns portal
“Waistband too loose after an hour of wear, gaping at the back.”
Too large· waist
Rules · 75% confidence
✓
2026-08-09Fenwick Twill Overshirt
Size L · MH-100869 · support ticket
“Too loose, will size down.”
Too large· overall
Rules · 75% confidence
✓
2026-08-08Linden Oxford Shirt
Size L · MH-100519 · returns portal
“Chest too tight, the placket pulls open.”
Too small· chest
Rules · 75% confidence
2026-08-08Harlow Straight Trouser
Size L · MH-100960 · returns portal
“Changed my mind, found something else.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-08-07Harlow Straight Trouser
Size S · MH-100939 · returns portal
“Too small overall, should have sized up.”
Too small· overall
Rules · 75% confidence
2026-08-06Calder Merino Crew
Size XS · MH-100778 · support ticket
“Delivery was late so I no longer need it.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-08-05Mara Wide-Leg Jean
Size S · MH-101163 · support ticket
“Had to hem them, too long for me.”
Too long· inseam
Rules · 75% confidence
2026-08-04Mara Wide-Leg Jean
Size M · MH-101072 · support ticket
“Waistband too loose after an hour of wear, gaping at the back.”
Too large· waist
Rules · 75% confidence
2026-08-04Corin Wool Coat
Size XS · MH-101212 · returns portal
“Bit tight for me, exchanging for the next size.”
Too small· overall
Rules · 75% confidence
2026-08-03Harlow Straight Trouser
Size M · MH-100946 · returns portal
“Had to hem them, too long for me.”
Too long· inseam
Rules · 75% confidence
✓
2026-08-02Calder Merino Crew
Size XS · MH-100792 · returns portal
“Delivery was late so I no longer need it.”
Not fit-related· overall
Rules · 60% confidence
2026-07-29Linden Oxford Shirt
Size L · MH-100407 · returns portal
“Couldn't button it comfortably over the chest. Had to return.”
Too small· chest
Rules · 75% confidence
2026-07-28Mara Wide-Leg Jean
Size M · MH-101142 · returns portal
“Fits the hips but the waist is too big and stretches out by the afternoon.”
Too large· waist
Rules · 75% confidence
2026-07-27Mara Wide-Leg Jean
Size M · MH-101198 · returns portal
“Arrived damaged with a small hole.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-07-27Corin Wool Coat
Size S · MH-101226 · support ticket
“Too loose, will size down.”
Too large· overall
Rules · 75% confidence
✓
2026-07-27Ellis Pleated Trouser
Size S · MH-100981 · review
“Had to hem them, too long for me.”
Too long· inseam
Rules · 75% confidence
2026-07-25Isla Bias Slip Dress
Size L · MH-101324 · support ticket
“Too small overall, should have sized up.”
Too small· overall
Rules · 75% confidence
2026-07-25Linden Oxford Shirt
Size M · MH-100596 · returns portal
“Too small overall, should have sized up.”
Too small· overall
Rules · 75% confidence
✓
2026-07-25Mara Wide-Leg Jean
Size XL · MH-101184 · review
“Arrived damaged with a small hole.”
Not fit-related· overall
Rules · 60% confidence
2026-07-24Linden Oxford Shirt
Size XL · MH-100645 · support ticket
“Changed my mind, found something else.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-07-24Arden Poplin Shirt
Size L · MH-100722 · support ticket
“Arrived damaged with a small hole.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-07-24Mara Wide-Leg Jean
Size S · MH-101191 · returns portal
“Delivery was late so I no longer need it.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-07-23Isla Bias Slip Dress
Size XS · MH-101275 · returns portal
“Odd proportions, the cut is off for me.”
Unexpected fit· overall
Rules · 75% confidence
✓
2026-07-21Linden Oxford Shirt
Size L · MH-100421 · returns portal
“Couldn't button it comfortably over the chest. Had to return.”
Too small· chest
Rules · 75% confidence
2026-07-21Arden Poplin Shirt
Size S · MH-100701 · returns portal
“Too loose, will size down.”
Too large· overall
Rules · 75% confidence
2026-07-21Fenwick Twill Overshirt
Size XS · MH-100918 · returns portal
“Arrived damaged with a small hole.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-07-21Linden Oxford Shirt
Size L · MH-100603 · review
“Bit tight for me, exchanging for the next size.”
Too small· overall
Rules · 75% confidence
2026-07-20Linden Oxford Shirt
Size M · MH-100575 · support ticket
“Couldn't button it comfortably over the chest. Had to return.”
Too small· chest
Rules · 75% confidence
2026-07-19Calder Merino Crew
Size XL · MH-100764 · returns portal
“Too big overall, swimming in it.”
Too large· overall
Rules · 75% confidence
✓
2026-07-18Harlow Straight Trouser
Size XL · MH-100967 · support ticket
“Changed my mind, found something else.”
Not fit-related· overall
Rules · 60% confidence
2026-07-18Linden Oxford Shirt
Size M · MH-100477 · support ticket
“Runs small, especially through the chest and stomach.”
Too small· chest
Rules · 75% confidence
2026-07-18Ellis Pleated Trouser
Size XS · MH-101023 · support ticket
“Colour is different from the website.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-07-17Mara Wide-Leg Jean
Size XL · MH-101177 · review
“Fabric feels scratchy.”
Not fit-related· overall
Rules · 60% confidence
2026-07-16Linden Oxford Shirt
Size M · MH-100428 · returns portal
“Buttons gape and pull across the chest. Runs small compared to my other shirts.”
Too small· chest
Rules · 50% confidence
✓
2026-07-15Harlow Straight Trouser
Size L · MH-100932 · returns portal
“Too small overall, should have sized up.”
Too small· overall
Rules · 75% confidence
2026-07-15Mara Wide-Leg Jean
Size S · MH-101100 · support ticket
“Fits the hips but the waist is too big and stretches out by the afternoon.”
Too large· waist
Rules · 75% confidence
2026-07-14Corin Wool Coat
Size XL · MH-101219 · returns portal
“Baggy around the waist.”
Too large· waist
Rules · 75% confidence
2026-07-12Linden Oxford Shirt
Size L · MH-100456 · review
“Tight across the chest, buttons pull when I sit down.”
Too small· chest
Rules · 75% confidence
✓
2026-07-12Mara Wide-Leg Jean
Size XL · MH-101156 · support ticket
“Legs are too long, they puddle at the ankle.”
Too long· inseam
Rules · 75% confidence
2026-07-11Linden Oxford Shirt
Size L · MH-100435 · support ticket
“Buttons gape and pull across the chest. Runs small compared to my other shirts.”
Too small· chest
Rules · 50% confidence
✓
2026-07-10Arden Poplin Shirt
Size XS · MH-100715 · returns portal
“Arrived damaged with a small hole.”
Not fit-related· overall
Rules · 60% confidence
2026-07-09Corin Wool Coat
Size S · MH-101254 · support ticket
“Fabric feels scratchy.”
Not fit-related· overall
Rules · 60% confidence
2026-07-09Wren Pima Tee
Size M · MH-100834 · returns portal
“Sleeves are too short.”
Too short· sleeve
Rules · 75% confidence
✓
2026-07-09Linden Oxford Shirt
Size L · MH-100491 · review
“Chest too tight, the placket pulls open.”
Too small· chest
Rules · 75% confidence
2026-07-08Linden Oxford Shirt
Size XL · MH-100498 · support ticket
“Fits at the shoulders but way too snug across the chest.”
Too small· chest
Rules · 75% confidence
✓
2026-07-08Linden Oxford Shirt
Size L · MH-100610 · support ticket
“Bit tight for me, exchanging for the next size.”
Too small· overall
Rules · 75% confidence
✓
2026-07-08Arden Poplin Shirt
Size XL · MH-100687 · returns portal
“Too loose, will size down.”
Too large· overall
Rules · 75% confidence
2026-07-07Ellis Pleated Trouser
Size M · MH-101002 · review
“Too big overall, swimming in it.”
Too large· overall
Rules · 75% confidence
✓
2026-07-05Isla Bias Slip Dress
Size S · MH-101282 · returns portal
“Didn't drape the way the photos showed, a bit shapeless.”
Unexpected fit· overall
Rules · 75% confidence
2026-07-05Isla Bias Slip Dress
Size XL · MH-101331 · returns portal
“Fabric feels scratchy.”
Not fit-related· overall
Rules · 60% confidence
✓
2026-07-05Linden Oxford Shirt
Size M · MH-100659 · returns portal
“Fabric feels scratchy.”
Not fit-related· overall
Rules · 60% confidence
2026-07-05Calder Merino Crew
Size XS · MH-100757 · returns portal
“Too big overall, swimming in it.”
Too large· overall
Rules · 75% confidence
✓
2026-07-03Ellis Pleated Trouser
Size L · MH-101009 · returns portal
“Arrived damaged with a small hole.”
Not fit-related· overall
Rules · 60% confidence
2026-07-02Arden Poplin Shirt
Size S · MH-100680 · returns portal
“Bit tight for me, exchanging for the next size.”
Too small· overall
Rules · 75% confidence
✓
2026-07-02Ellis Pleated Trouser
Size M · MH-100995 · returns portal
“Too loose, will size down.”
Too large· overall
Rules · 75% confidence