Fit issue classification
Return feedback
Free-text return reasons, classified into fit categories by the keyword classifier (Bedrock is off). Low-confidence classifications are queued for a person to confirm or correct; corrections are kept as the source of truth.
13 comments
| Received | Product / size | Customer feedback | Classification | Review |
|---|---|---|---|---|
| 2026-10-12 | Isla Bias Slip Dress Size XL · MH-101261 · review | “Clings in places I didn't expect — fit is strange through the hips.” | Unclassified | |
| 2026-10-09 | Isla Bias Slip Dress Size L · MH-101296 · returns portal | “Didn't drape the way the photos showed, a bit shapeless.” | Unclassified | |
| 2026-09-25 | Isla Bias Slip Dress Size XL · MH-101268 · support ticket | “Didn't drape the way the photos showed, a bit shapeless.” | Unexpected fit· overall Rules · 75% confidence | |
| 2026-09-18 | Isla Bias Slip Dress Size L · MH-101317 · returns portal | “Bit tight for me, exchanging for the next size.” | Too small· overall Rules · 75% confidence | ✓ |
| 2026-09-08 | Isla Bias Slip Dress Size M · MH-101310 · returns portal | “Bit tight for me, exchanging for the next size.” | Too small· overall Rules · 75% confidence | ✓ |
| 2026-09-03 | Isla Bias Slip Dress Size XL · MH-101345 · support ticket | “Changed my mind, found something else.” | Not fit-related· overall Rules · 60% confidence | ✓ |
| 2026-08-24 | Isla Bias Slip Dress Size XS · MH-101338 · returns portal | “Arrived damaged with a small hole.” | Not fit-related· overall Rules · 60% confidence | |
| 2026-08-23 | Isla Bias Slip Dress Size XS · MH-101303 · support ticket | “Odd proportions, the cut is off for me.” | Unexpected fit· overall Rules · 75% confidence | |
| 2026-08-22 | Isla Bias Slip Dress Size L · MH-101289 · returns portal | “Didn't drape the way the photos showed, a bit shapeless.” | Unexpected fit· overall Rules · 75% confidence | |
| 2026-07-25 | Isla Bias Slip Dress Size L · MH-101324 · support ticket | “Too small overall, should have sized up.” | Too small· overall Rules · 75% confidence | |
| 2026-07-23 | Isla Bias Slip Dress Size XS · MH-101275 · returns portal | “Odd proportions, the cut is off for me.” | Unexpected fit· overall Rules · 75% confidence | ✓ |
| 2026-07-05 | Isla Bias Slip Dress Size S · MH-101282 · returns portal | “Didn't drape the way the photos showed, a bit shapeless.” | Unexpected fit· overall Rules · 75% confidence | |
| 2026-07-05 | Isla Bias Slip Dress Size XL · MH-101331 · returns portal | “Fabric feels scratchy.” | Not fit-related· overall Rules · 60% confidence | ✓ |