Fit issue classification
Return feedback
Free-text return reasons, classified into fit categories by the keyword classifier (Bedrock is off). Low-confidence classifications are queued for a person to confirm or correct; corrections are kept as the source of truth.
9 comments
| Received | Product / size | Customer feedback | Classification | Review |
|---|---|---|---|---|
| 2026-10-12 | Fenwick Twill Overshirt Size M · MH-100876 · returns portal | “Baggy around the waist.” | Unclassified | |
| 2026-10-10 | Fenwick Twill Overshirt Size XS · MH-100890 · support ticket | “Baggy around the waist.” | Unclassified | |
| 2026-10-10 | Fenwick Twill Overshirt Size L · MH-100883 · returns portal | “Too big overall, swimming in it.” | Unclassified | |
| 2026-10-06 | Fenwick Twill Overshirt Size S · MH-100911 · review | “Arrived damaged with a small hole.” | Unclassified | |
| 2026-10-04 | Fenwick Twill Overshirt Size M · MH-100904 · support ticket | “Boxy shape, not as pictured on the model.” | Unclassified | |
| 2026-09-22 | Fenwick Twill Overshirt Size XS · MH-100925 · support ticket | “Changed my mind, found something else.” | Not fit-related· overall Rules · 60% confidence | |
| 2026-09-07 | Fenwick Twill Overshirt Size S · MH-100897 · returns portal | “Boxy shape, not as pictured on the model.” | Unexpected fit· overall Rules · 75% confidence | |
| 2026-08-09 | Fenwick Twill Overshirt Size L · MH-100869 · support ticket | “Too loose, will size down.” | Too large· overall Rules · 75% confidence | ✓ |
| 2026-07-21 | Fenwick Twill Overshirt Size XS · MH-100918 · returns portal | “Arrived damaged with a small hole.” | Not fit-related· overall Rules · 60% confidence | ✓ |