Fit issue classification
Return feedback
Free-text return reasons, classified into fit categories by the keyword classifier (Bedrock is off). Low-confidence classifications are queued for a person to confirm or correct; corrections are kept as the source of truth.
7 comments
| Received | Product / size | Customer feedback | Classification | Review |
|---|---|---|---|---|
| 2026-09-06 | Ellis Pleated Trouser Size XS · MH-100988 · review | “Had to hem them, too long for me.” | Too long· inseam Rules · 75% confidence | |
| 2026-09-01 | Ellis Pleated Trouser Size S · MH-101016 · returns portal | “Delivery was late so I no longer need it.” | Not fit-related· overall Rules · 60% confidence | |
| 2026-07-27 | Ellis Pleated Trouser Size S · MH-100981 · review | “Had to hem them, too long for me.” | Too long· inseam Rules · 75% confidence | |
| 2026-07-18 | Ellis Pleated Trouser Size XS · MH-101023 · support ticket | “Colour is different from the website.” | Not fit-related· overall Rules · 60% confidence | ✓ |
| 2026-07-07 | Ellis Pleated Trouser Size M · MH-101002 · review | “Too big overall, swimming in it.” | Too large· overall Rules · 75% confidence | ✓ |
| 2026-07-03 | Ellis Pleated Trouser Size L · MH-101009 · returns portal | “Arrived damaged with a small hole.” | Not fit-related· overall Rules · 60% confidence | |
| 2026-07-02 | Ellis Pleated Trouser Size M · MH-100995 · returns portal | “Too loose, will size down.” | Too large· overall Rules · 75% confidence |