Fit issue classification
Return feedback
Free-text return reasons, classified into fit categories by the keyword classifier (Bedrock is off). Low-confidence classifications are queued for a person to confirm or correct; corrections are kept as the source of truth.
12 comments
| Received | Product / size | Customer feedback | Classification | Review |
|---|---|---|---|---|
| 2026-10-05 | Arden Poplin Shirt Size M · MH-100673 · support ticket | “Bit tight for me, exchanging for the next size.” | Unclassified | |
| 2026-10-01 | Arden Poplin Shirt Size L · MH-100708 · returns portal | “Sleeves are too short.” | Too short· sleeve Rules · 75% confidence | |
| 2026-09-09 | Arden Poplin Shirt Size S · MH-100694 · returns portal | “Too loose, will size down.” | Too large· overall Rules · 75% confidence | ✓ |
| 2026-09-09 | Arden Poplin Shirt Size XL · MH-100729 · returns portal | “Delivery was late so I no longer need it.” | Not fit-related· overall Rules · 60% confidence | |
| 2026-09-02 | Arden Poplin Shirt Size S · MH-100666 · returns portal | “Too small overall, should have sized up.” | Too small· overall Rules · 75% confidence | ✓ |
| 2026-09-01 | Arden Poplin Shirt Size L · MH-100736 · returns portal | “Colour is different from the website.” | Not fit-related· overall Rules · 60% confidence | ✓ |
| 2026-08-20 | Arden Poplin Shirt Size XL · MH-100743 · support ticket | “Delivery was late so I no longer need it.” | Not fit-related· overall Rules · 60% confidence | ✓ |
| 2026-07-24 | Arden Poplin Shirt Size L · MH-100722 · support ticket | “Arrived damaged with a small hole.” | Not fit-related· overall Rules · 60% confidence | ✓ |
| 2026-07-21 | Arden Poplin Shirt Size S · MH-100701 · returns portal | “Too loose, will size down.” | Too large· overall Rules · 75% confidence | |
| 2026-07-10 | Arden Poplin Shirt Size XS · MH-100715 · returns portal | “Arrived damaged with a small hole.” | Not fit-related· overall Rules · 60% confidence | |
| 2026-07-08 | Arden Poplin Shirt Size XL · MH-100687 · returns portal | “Too loose, will size down.” | Too large· overall Rules · 75% confidence | |
| 2026-07-02 | Arden Poplin Shirt Size S · MH-100680 · returns portal | “Bit tight for me, exchanging for the next size.” | Too small· overall Rules · 75% confidence | ✓ |